Customer Service Assistant

Dutuc; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Dutuc in New York is seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. You will help customers, understand their needs, and build positive relationships.

Join a team focused on delivering excellent service, maintaining accurate records, and collaborating across the company to promote relevant products and services.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening, problem-solving, and relationship-building abilities.
• Goal-oriented and eager to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or support is a plus but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly, professional assistance throughout the customer experience.
• Identify customer needs and recommend appropriate solutions.
• Introduce customers to relevant products and services based on their needs.
• Maintain accurate customer records and interaction information.
• Support promotional and customer acquisition activities.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Listening

Problem solving

Relationship building

Organizational skills

Multitasking

Adaptability

Education

High school diploma or equivalent

Job description

About Us

Dutuc represents the way great teams work: calm on the surface, focused underneath and always moving forward. It gives the brand a signature without making it childish.The duck appears as a guide, a small interaction, a map pin, a support icon and a launch celebration. Enough to be unforgettable. Never enough to distract.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building positive relationships.

Responsibilities

• Assist customers with questions about products and services.


• Provide friendly, professional assistance throughout the customer experience.


• Identify customer needs and recommend appropriate solutions.


• Introduce customers to relevant products and services based on their needs.


• Maintain accurate customer records and interaction information.


• Support promotional and customer acquisition activities.


• Collaborate with team members to achieve customer service and sales objectives.


• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.


• Strong communication and interpersonal skills.


• Friendly, professional, and customer-focused attitude.


• Strong listening, problem-solving, and relationship-building abilities.


• Goal-oriented and eager to learn.


• Excellent organizational and multitasking skills.


• Reliable, adaptable, and self-motivated.


• Previous experience in customer service, sales, retail, hospitality, or support is a plus but not required.