Customer Service Representative

Surib; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Surib in Dayton, OH is seeking a motivated Customer Service Representative to support customer relationships, provide product education, and assist with sales initiatives. You will listen to customer needs, present solutions, and ensure a positive experience.

The role collaborates with team members to drive retention and growth, participate in ongoing training, maintain accurate records, and contribute to a friendly, goal-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills are essential.
• Customer-focused attitude with a results-driven mindset.
• Ability to manage multiple tasks in a fast-paced setting.
• Sales exposure or experience is a plus but not required.

Responsibilities

• Engage with customers in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly and confidently.
• Assist customers with questions and provide timely solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Follow up with prospective and existing customers to support retention and sales growth.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused

Problem-solving

Organization & multitasking

Sales awareness

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated Customer Service Representative to support customer relationships, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, presenting solutions, and contributing to a positive customer experience.

Responsibilities

• Engage with customers in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly and confidently.
• Assist customers with questions and provide timely solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Follow up with prospective and existing customers to support retention and sales growth.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.