Customer Service Assistant

Foxfruit; Boston (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Fox Fruit is seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives while delivering outstanding service. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building strong relationships.

You will collaborate with the team to meet customer service and sales objectives and participate in ongoing training and development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Previous experience in customer service or sales is a plus but not required.

Responsibilities

• Assist customers with questions about products and services.
• Identify customer needs and recommend appropriate solutions.
• Provide clear and professional product and service information.
• Support customer follow-ups and relationship-building activities.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer inquiries and routine concerns.
• Support promotional and customer acquisition activities.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Organizational skills

Multitasking

Problem-solving

Relationship-building

Adaptability

Reliability

Self-motivation

Education

High school diploma or equivalent

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, recommending solutions, and building strong relationships.

Responsibilities

• Assist customers with questions about products and services.
• Identify customer needs and recommend appropriate solutions.
• Provide clear and professional product and service information.
• Support customer follow-ups and relationship-building activities.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer inquiries and routine concerns.
• Support promotional and customer acquisition activities.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and eager to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or support is a plus but not required.