Customer Service Associate

Ciseu; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Ciseu is seeking a friendly and motivated Customer Service Associate to provide exceptional service and create positive customer experiences. This role suits individuals who enjoy working with people and building relationships in a fast-paced environment.

You will welcome customers, answer questions about products and services, identify needs, and collaborate with team members to achieve service goals while maintaining organized records and a professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and customer-focused mindset.
• Excellent problem-solving and organizational abilities.
• Strong multitasking skills and attention to detail.
• Ability to work effectively in a collaborative, team-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Resolve routine customer concerns promptly and courteously.
• Build and maintain positive customer relationships.
• Support customer engagement and satisfaction initiatives.
• Maintain organized records of customer interactions.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Problem-solving

Organizational skills

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and motivated Customer Service Associate to provide exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy working with people, building relationships, and developing valuable professional skills in a supportive, fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Resolve routine customer concerns promptly and courteously.
• Build and maintain positive customer relationships.
• Support customer engagement and satisfaction initiatives.
• Maintain organized records of customer interactions.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and customer-focused mindset.
• Excellent problem-solving and organizational abilities.
• Strong multitasking skills and attention to detail.
• Ability to work effectively in a collaborative, team-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.