Customer Service Assistant

Alphabe Insight Inc; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities and mentorship

Collaborative and innovative work环境

Job summary

Limitless East Marketing is seeking a dedicated Customer Service Assistant to join our team in New York. You will be the first point of contact for customers, handling inquiries via phone, email, and live chat, and providing exceptional service to ensure satisfaction and loyalty.

You will resolve product or service issues, maintain detailed records, and collaborate with other departments to address complex concerns. A fast-paced environment requires clear communication and multitasking ability.

Qualifications

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers in resolving product or service issues efficiently and effectively.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to troubleshoot and resolve complex customer concerns.
• Provide customers with product information, pricing, and availability as needed.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma

Job description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will handle inquiries, resolve issues promptly, and assist customers through various communication channels including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Assist customers in resolving product or service issues efficiently and effectively.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with other departments to troubleshoot and resolve complex customer concerns.
• Provide customers with product information, pricing, and availability as needed.

Qualifications

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients