Customer Support Specialist

Limitless East Marketing; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive environment

Skill development

Diverse projects

Job summary

Limitless East Marketing in Detroit, MI is seeking a Customer Support Specialist to be the first point of contact for customers, delivering outstanding service and resolving inquiries with professionalism across phone, email, and chat.

You will document interactions in the CRM, troubleshoot issues, coordinate with product and sales teams, and contribute to a collaborative, growth‑minded environment that values clear communication and customer success.

Qualifications

• Proven experience in customer support or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle high-pressure situations with patience and professionalism.
• Familiarity with customer support software and CRM tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently by troubleshooting and providing accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to address and lift complex problems when needed.
• Provide product and service information to customers and assist with order processing.

Skills

Customer support experience

Communication skills

Problem solving

Patience under pressure

CRM software familiarity

Tools

CRM software

Job description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a genuine desire to help customers.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently by troubleshooting and providing accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to address and lift complex problems when needed.
• Provide product and service information to customers and assist with order processing.

Qualifications Requirements

• Proven experience in customer support or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle high-pressure situations with patience and professionalism.
• Familiarity with customer support software and CRM tools.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience