Customer Service Assistant

Limitless East Marketing; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Collaborative work environment

Job summary

Limitless East Marketing is seeking a Customer Service Assistant to join our dynamic team in Washington, DC. You will be the first point of contact for customers, delivering friendly, professional service and guiding inquiries to resolutions.

Ideal candidates bring proven customer service experience, excellent communication skills, and a calm, solution-focused mindset. You will handle orders, update records, and support ongoing client satisfaction across channels.

Qualifications

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with customer service software and Microsoft Office applications.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Provide accurate information about products, services, and policies
• Assist customers in resolving complaints and issues with a positive attitude
• Process orders, forms, applications, and requests efficiently
• Maintain and update customer records accurately in the system

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience at every interaction. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various customer inquiries efficiently and professionally.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Provide accurate information about products, services, and policies
• Assist customers in resolving complaints and issues with a positive attitude
• Process orders, forms, applications, and requests efficiently
• Maintain and update customer records accurately in the system

Qualifications & Requirements

• Proven experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency with customer service software and Microsoft Office applications
• High school diploma or equivalent; additional education is a plus

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience