Customer Service Assistant

City of Santa Fe Springs; Columbus (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Life insurance

Retirement plan

Job summary

Franklin County Board of Commissioners is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide clerical support to the department.

The role involves in-person or phone-based service, processing documentation, maintaining logs and reports, and ensuring records retention in compliance with guidelines. Some duties may be assigned as needed.

Qualifications

• High school diploma or GED plus 1 year of customer service or clerical work.
• Ability to perform data entry and maintain logs and reports.
• Attention to detail and ability to follow procedures.
• Background check required.

Responsibilities

• Assist residents with routine inquiries in person or by phone.
• Provide information about department programs and forms.
• Process documentation and maintain logs and reports.
• Refer complex questions to appropriate staff.
• Draft correspondence and perform data entry.

Skills

Customer service

Clerical work

Data entry

Education

High school diploma or GED

Job description

Classification Purpose

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department.

Job Duties

Perform customer service functions in person, by telephone or by other methods related to general inquiries. Provide routine information regarding department programs, procedures, forms and other matters. Respond to routine questions, complaints, or requests for service. Refer questions, complaints, or requests for service to appropriate personnel. Maintain related logs and compiles reports, as needed. Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes. Receive, sort, and organize documentation. Review documentation for completeness and/or accuracy. Distribute documentation between departments and internal/external individuals and agencies. Maintain related logs and compiles reports. Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports. Conduct records maintenance activities in compliance with guidelines governing record retention. Draft correspondence, prepare outgoing mail, make copies, and perform data entry.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Minimum Qualifications

High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.

Additional Requirements

Must meet background check requirements.

Supervisory Responsibilities

None required.

Join Franklin County Board of Commissioners today and receive the following benefits:

• Extensive health benefits for all full-time permanent employees.
• Life insurance coverage for all permanent employees.
• Guaranteed 10 paid holidays every year.
• A 14 percent employer contribution to your OPERS pension plan.
• Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.

See more information regarding our benefits we provide at https://hr-boc.franklincountyohio.gov/