Processing Assistant III

Franklin County (NC); Louisburg (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan

401(k) with employer contribution

Paid holidays

Wellness program

Employee assist program

Job summary

The Franklin County Department of Social Services seeks a proactive Processing Assistant III to support the agency in Louisburg, NC. You will manage vital records, coordinate fast-paced workflows, and assist local families with timely, accurate service.

Major duties include document completion, verification, and records management; public contact, reception, and routine office tasks in a Monday–Friday 8am–5pm schedule with competitive benefits and retirement options.

Qualifications

• High school diploma required; one year of office assistant/secretarial experience preferred.
• Proven ability to manage records, verify data and handle public inquiries.
• Strong attention to detail and organizational skills.

Responsibilities

• Document completion, verification, and record keeping.
• Public contact including answering inquiries and greeting visitors.
• Operate office equipment and support administrative workflows.

Skills

Record keeping

Public contact

Clerical accuracy

Problem solving

Education

High school diploma

Job description

The Franklin County Department of Social Services is looking for a proactive, organized Processing Assistant III to be the administrative backbone of our agency. In this crucial role, you will manage vital records, coordinate fast-paced workflows, and ensure local families receive the timely, accurate assistance they deserve. If you have exceptional administrative skills, a sharp eye for detail, and a passion for public service, bring your talents to Franklin County and help us deliver excellence to our community every day.

Compensation: $32,799-$36,079

To Be Determined Based on Experience and Qualifications

Benefits

Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity.

• medical and dental insurance
• elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• local government retirement
• 401(k) with a 4% employer contribution (no employee match required)
• generous paid leave that includes 13 county-observed paid holidays per year
• an employee wellness program inclusive of a county sponsored gym and an employee assistant program

For more information about Franklin County benefit options

An employee in this position performs a variety of administrative support duties for an assigned division. Work includes concentration in the areas or records, reports, files and public contact.

Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping, public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operations.

Work involves the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.

Work Schedule

Monday – Friday 8am to 5pm. In the event of a disaster in the county, employee will work rotating shifts at Emergency shelter.

Public Contact

Answering telephone and greeting visitors; providing general program information; typing documents; preparing and maintaining files and records. Acts as receptionist; greets visitors; answers telephone; provides Information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitor to appropriate division. Visitors, other county agencies to deliver or collect materials.

Records and Reports

Enters a variety of data into the computer; prepares reports and logs, screens, verifies and reconcile data; sorts, indexes and maintains files; maintains records on customer requests.

Composition

Types a variety of documents including correspondence, list, labels, reports, memorandums, etc.; checks items for clerical accuracy and completeness.

Office Equipment Operation

Operates a variety of standard office equipment.

Mail

Receives, sorts, processes and distributes incoming and outgoing mail.

Knowledge, Skills, and Abilities

General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines applicable to the work process. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact in performing public contact duties. Ability to record and compile information based on general guidelines. NC 00403 Ability to balance and reconcile figures. Ability to screen communications based on predetermined guidelines. Ability to gather and give information and instructions regarding the work process and procedures. Ability to learn to use specialized office equipment. May require the ability to coordinate the work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Possession of a valid NC driver's license upon hire.