Resident Services Advocate

City of Santa Fe Springs; Columbus (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Life insurance

Retirement plan

Job summary

Franklin County Board of Commissioners is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide clerical support to the department.

The role involves in-person or phone-based service, processing documentation, maintaining logs and reports, and ensuring records retention in compliance with guidelines. Some duties may be assigned as needed.

Qualifications

• High school diploma or GED plus 1 year of customer service or clerical work.
• Ability to perform data entry and maintain logs and reports.
• Attention to detail and ability to follow procedures.
• Background check required.

Responsibilities

• Assist residents with routine inquiries in person or by phone.
• Provide information about department programs and forms.
• Process documentation and maintain logs and reports.
• Refer complex questions to appropriate staff.
• Draft correspondence and perform data entry.

Skills

Customer service

Clerical work

Data entry

Education

High school diploma or GED

Job description

Franklin County Board of Commissioners is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide clerical support to the department.

The role involves in-person or phone-based service, processing documentation, maintaining logs and reports, and ensuring records retention in compliance with guidelines. Some duties may be assigned as needed.