Customer Service Assistant

Franklin County Ohio Department of Human Resources; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

The Franklin County Ohio Department of Human Resources is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide general clerical support.

You will handle in-person, telephone, and other inquiries, maintain logs, process documents, review for completeness, and refer questions to the appropriate staff. A high school diploma or GED plus one year of experience is required.

Qualifications

• High school diploma or GED with 1 year of customer service or clerical experience.
• Strong communication and data entry skills.
• Ability to handle routine inquiries and maintain documentation.

Responsibilities

• Assist residents with routine inquiries about social services and public assistance programs.
• Provide information on department procedures, forms, and services.
• Process and organize documentation, maintain logs and prepare reports.
• Refer complex issues to appropriate personnel and document responses.
• Draft correspondence and perform data entry.

Skills

Customer service

Clerical work

Data entry

Record keeping

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department.

Perform customer service functions in person, by telephone or by other methods related to general inquiries. Provide routine information regarding department programs, procedures, forms and other matters. Respond to routine questions, complaints, or requests for service. Refer questions, complaints, or requests for service to appropriate personnel. Maintain related logs and compiles reports, as needed. Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes. Receive, sort, and organize documentation. Review documentation for completeness and/or accuracy. Distribute documentation between departments and internal/external individuals and agencies. Maintain related logs and compiles reports. Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports. Conduct records maintenance activities in compliance with guidelines governing record retention. Draft correspondence, prepare outgoing mail, make copies, and perform data entry.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.

Must meet background check requirements.

Supervisory Responsibilities

None required.