Resident Services & Administrative Assistant

Franklin County Ohio Department of Human Resources; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

The Franklin County Ohio Department of Human Resources is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide general clerical support.

You will handle in-person, telephone, and other inquiries, maintain logs, process documents, review for completeness, and refer questions to the appropriate staff. A high school diploma or GED plus one year of experience is required.

Qualifications

• High school diploma or GED with 1 year of customer service or clerical experience.
• Strong communication and data entry skills.
• Ability to handle routine inquiries and maintain documentation.

Responsibilities

• Assist residents with routine inquiries about social services and public assistance programs.
• Provide information on department procedures, forms, and services.
• Process and organize documentation, maintain logs and prepare reports.
• Refer complex issues to appropriate personnel and document responses.
• Draft correspondence and perform data entry.

Skills

Customer service

Clerical work

Data entry

Record keeping

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Franklin County Ohio Department of Human Resources is seeking a Customer Service Assistant to help residents with routine inquiries about social services and public assistance programs, and to provide general clerical support.

You will handle in-person, telephone, and other inquiries, maintain logs, process documents, review for completeness, and refer questions to the appropriate staff. A high school diploma or GED plus one year of experience is required.