Customer Service Assistant

Moodreact; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a friendly Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, communicating with customers, and developing valuable service and relationship-building skills.

The position emphasizes delivering responsive support, collaborating with team members, and participating in ongoing training to grow professionally within a supportive

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional assistance throughout the customer experience.
• Listen to customer needs and help identify appropriate solutions.
• Provide clear and accurate information about available products and services.
• Support customer follow-ups and engagement activities.
• Help identify opportunities to introduce customers to relevant products or services.
• Maintain organized records of customer interactions.
• Communicate customer feedback and requests to the appropriate team members.
• Assist with promotional and customer outreach activities when needed.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Listening

Problem-solving

Organizational

Multitasking

Reliability

Teamwork

Adaptability

Self-motivation

Education

High school diploma

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, communicating with customers, and developing valuable service and relationship-building skills.

Responsibilities

• Assist customers with questions about products and services.
• Provide friendly and professional assistance throughout the customer experience.
• Listen to customer needs and help identify appropriate solutions.
• Provide clear and accurate information about available products and services.
• Support customer follow-ups and engagement activities.
• Help identify opportunities to introduce customers to relevant products or services.
• Maintain organized records of customer interactions.
• Communicate customer feedback and requests to the appropriate team members.
• Assist with promotional and customer outreach activities when needed.
• Collaborate with team members to achieve customer service objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching