Customer Service Assistant

Moodreact; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact is seeking a friendly Customer Service Assistant to support customers throughout their experience. This role focuses on answering questions, understanding customer needs, and delivering professional assistance with a commitment to safety and efficiency.

The ideal candidate will excel in communication, possess a passion for helping people, and be eager to grow in customer service skills within a supportive team environment.

Qualifications

• Clear verbal and written communication abilities.
• Strong listening skills and empathy.
• Ability to identify customer needs and provide suitable information.
• Solid problem solving and resolution capabilities.
• Organized and able to multitask in a fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Build positive relationships with customers and prospective clients.
• Support promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Problem solving

Team player

Education

High school diploma or equivalent

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivatedCustomer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, building relationships, and developing valuable communication and customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Build positive relationships with customers and prospective clients.
• Support promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching