Customer Service Assistant

Avalonvi; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Avalonvi is seeking a Customer Service Assistant in Austin, TX to support customers, answer questions, and provide professional assistance throughout the customer experience.

This role is ideal for individuals who enjoy helping people, building relationships, and developing valuable communication and customer service skills, with opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Assist with customer follow-ups and routine service activities.
• Build positive relationships with customers and prospective clients.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Organizational skills

Multitasking

Teamwork

Education

High school diploma

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, building relationships, and developing valuable communication and customer service skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Assist with customer follow-ups and routine service activities.
• Build positive relationships with customers and prospective clients.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching