Customer Service Assistant

Zolidco; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and motivated Customer Service Assistant to support customer interactions and provide information about products and services. This role is ideal for individuals who enjoy helping people, clear communication, and problem solving in a team-driven environment.

The position offers hands-on customer service experience, paid training, and opportunities for career development within a supportive team. Some roles may involve in-person interactions at our Houston location.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly when appropriate.
• Maintain accurate records of customer interactions and activities.
• Address routine customer concerns and elevate issues when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customer interactions, answer questions, and provide information about products and services. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable customer service skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly when appropriate.
• Maintain accurate records of customer interactions and activities.
• Address routine customer concerns and elevate issues when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching