Customer Care & Appointment Scheduler

Aiello Home Services Inc; Windsor (CT); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Generous paid time off

401(k) plan

Paid training

Job summary

A leading service provider in Windsor Locks, CT, is seeking a customer service professional to convert inbound calls into booked appointments. You will be responsible for handling 40-80 daily phone calls, managing customer follow-ups, and promoting service plans. The ideal candidate possesses strong multitasking skills, communicates effectively, and is proficient in Microsoft Office. The role offers starting pay of $18 per hour, along with comprehensive medical benefits and generous paid time off.

Qualifications

• Ability to type 50+ words per minute.
• Experience in fielding inbound phone calls (40-80 daily).
• Skills in handling customer follow-ups and outbound calls.

Responsibilities

• Field inbound phone calls to convert them into bookings.
• Handle customer follow-ups and promote maintenance plans.
• Provide scheduling and administrative support.

Skills

Strong multitasking skills

Exceptional phone communication

Proficiency in Microsoft Office

Job description

A leading service provider in Windsor Locks, CT, is seeking a customer service professional to convert inbound calls into booked appointments. You will be responsible for handling 40-80 daily phone calls, managing customer follow-ups, and promoting service plans. The ideal candidate possesses strong multitasking skills, communicates effectively, and is proficient in Microsoft Office. The role offers starting pay of $18 per hour, along with comprehensive medical benefits and generous paid time off.