Customer Service & Appointment Coordinator (Remote)

SmartScale360; United States; Remote; USD 3,000 - 4,100; Part time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business. The role focuses on lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation.

The ideal candidate excels at outbound communication, is organized, and can manage multiple leads with timely follow-ups while maintaining professional customer interactions. Remote work with US hours offered.

Qualifications

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles.
• CRM experience strongly preferred.
• Excellent verbal and written English communication skills.
• Comfortable making outbound calls and communicating through text and email.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Dependable, proactive, and able to work independently.
• Customer-focused with a professional communication style.

Responsibilities

• Contact new and existing leads through phone, text, and email.
• Follow up with leads and schedule or confirm appointments for the sales team.
• Maintain consistent customer communication and provide professional assistance.
• Respond to customer inquiries and escalations concerns when necessary.
• Document all customer interactions and follow-up attempts accurately in the CRM.
• Update customer information, appointment status, notes, and follow-up dates.
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks.
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs.
• Maintain accurate records and support an organized and efficient lead management process.

Skills

CRM experience

Outbound calling

English communication

Organizational skills

Multitasking

Attention to detail

Independent worker

Tools

HubSpot

Salesforce

Zoho

Pipedrive

Job description

Location: Remote (Philippines)
Schedule: U.S. Hours (Final schedule to be confirmed)
Salary: PHP 20,000/month (Part-time)
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business.

This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.

What You'll Do

• Contact new and existing leads through phone, text, and email
• Follow up with leads and schedule or confirm appointments for the sales team
• Maintain consistent customer communication and provide professional assistance
• Respond to customer inquiries and escalations concerns when necessary
• Document all customer interactions and follow-up attempts accurately in the CRM
• Update customer information, appointment status, notes, and follow-up dates
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs
• Maintain accurate records and support an organized and efficient lead management process

What We're Looking For

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles
• CRM experience strongly preferred
• Excellent verbal and written English communication skills
• Comfortable making outbound calls and communicating through text and email
• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Dependable, proactive, and able to work independently
• Customer-focused with a professional communication style

Tools You'll Use

• CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms
• Communication: Phone, SMS/text, email, Zoom, Google Workspace
• Scheduling: Calendars and appointment scheduling platforms
• Productivity: Microsoft Office, Google Workspace, or similar tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Work Environment: Professional, quiet, and suitable for customer communication

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work based on client operational needs
• Shift: Must be flexible to work U.S. hours

Why Join SmartScale360?

• Permanent remote work
• Competitive salary
• Healthcare benefits
• Annual performance appraisal
• Career growth opportunities
• Training and development
• Work with established U.S.-based businesses
• Supportive and collaborative remote team