Remote Customer Service & Appointment Coordinator

SmartScale360; United States; Remote; USD 3,000 - 4,100; Part time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business. The role focuses on lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation.

The ideal candidate excels at outbound communication, is organized, and can manage multiple leads with timely follow-ups while maintaining professional customer interactions. Remote work with US hours offered.

Qualifications

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles.
• CRM experience strongly preferred.
• Excellent verbal and written English communication skills.
• Comfortable making outbound calls and communicating through text and email.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Dependable, proactive, and able to work independently.
• Customer-focused with a professional communication style.

Responsibilities

• Contact new and existing leads through phone, text, and email.
• Follow up with leads and schedule or confirm appointments for the sales team.
• Maintain consistent customer communication and provide professional assistance.
• Respond to customer inquiries and escalations concerns when necessary.
• Document all customer interactions and follow-up attempts accurately in the CRM.
• Update customer information, appointment status, notes, and follow-up dates.
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks.
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs.
• Maintain accurate records and support an organized and efficient lead management process.

Skills

CRM experience

Outbound calling

English communication

Organizational skills

Multitasking

Attention to detail

Independent worker

Tools

HubSpot

Salesforce

Zoho

Pipedrive

Job description

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business. The role focuses on lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation.

The ideal candidate excels at outbound communication, is organized, and can manage multiple leads with timely follow-ups while maintaining professional customer interactions. Remote work with US hours offered.