Customer Service & Scheduling Coordinator

Mills Auto Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & potential

Job summary

Mills Auto Group is seeking a friendly and dependable Customer Service Representative to be the first point of contact for customers. You will help schedule service appointments, answer questions, and coordinate service needs to ensure a smooth experience from the initial call through the service visit.

You will maintain accurate customer data, handle changes or cancellations, and follow up to ensure satisfaction.

Qualifications

• Strong communication and a genuine desire to help people.
• Great organization and attention to detail.
• A positive, dependable, and professional attitude.
• Ability to stay calm and organized during busy periods.
• Comfortable working with computers and learning new systems.

Responsibilities

• Greet customers over the phone with a friendly and helpful attitude.
• Schedule, confirm, and manage service appointments.
• Answer questions and provide clear information about services and timing.
• Keep customer and appointment information accurate and up to date.
• Assist with appointment changes, cancellations, and scheduling needs.
• Follow up with customers as needed to ensure a positive experience.
• Work closely with the team to keep the day running smoothly.

Skills

Strong communication

Excellent organization

Dependable and professional

Team-first mindset

Computer literacy

Job description

Description

Do you enjoy helping people and keeping things organized? We’d love to meet you!

We’re looking for a friendly, dependable, and organized Customer Service Representative to join our Team. You’ll be one of the first people our customers interact with, helping to set the tone for a great experience from their very first call through their service visit.

In this role, you’ll help customers schedule appointments, answer questions, coordinate service needs, and make sure they know what to expect. If you’re someone who enjoys talking with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service, this could be a great fit for you!

What You’ll Do:

• Greet customers over the phone with a friendly and helpful attitude
• Schedule, confirm, and manage service appointments
• Answer questions and provide clear information about services, timing, and what customers can expect
• Keep customer and appointment information accurate and up to date
• Assist with appointment changes, cancellations, and scheduling needs
• Follow up with customers as needed to help ensure a positive experience
• Work closely with the team to keep the day running smoothly

What We’re Looking For:

• Strong communication skills and a genuine desire to help people
• Great organization and attention to detail
• A positive, dependable, and professional attitude
• Ability to stay calm and organized during busy periods
• Comfortable working with computers and learning new systems
• Reliable and punctual with a Team-first mindset

Compensation:
The starting hourly pay range for this position is $16.00–$18.00+ per hour and will be evaluated based on relevant skills, training, experience, education, and other job-related factors permitted by law.

If you’re ready to join a team where you can make a difference in each customer’s experience, we’d love to hear from you.

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!