Appointment Coordinator – Service Department (Bilingual Preferred)

Twin Falls Cars; Twin Falls (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Competitive pay and benefits

Locally owned and growing

Job summary

Twin Falls Cars is looking for a full-time Appointment Coordinator to join our Service BDC team. You will help guests schedule maintenance and repairs via phone, text, and online chat, in both English and Spanish.

We value friendliness, attention to detail, and a proactive, script-friendly communicator who can manage multiple tasks in a fast-paced environment. The role involves coordinating appointments, guiding guests through service options, and ensuring timely follow-up on any no-shows or

Qualifications

• Bilingual English/Spanish preferred for verbal and written communication.
• Experience in a Service BDC, call center, or guest service role is a plus.
• Strong multitasking and organizational skills.
• Friendly, professional communicator who follows through.
• Comfortable using scripts and offering appointment options clearly.

Responsibilities

• Answer incoming calls, texts, and chats from service guests.
• Schedule service check-in times and reach out to guests due for maintenance.
• Explain recommended services, recalls, and timelines to guests.
• Gather guest and vehicle information and set accurate appointments.
• Confirm appointments and follow up on no-shows or delays in service work.
• Log all communications in the CRM system.
• Assist Spanish-speaking guests with translations as needed.

Skills

Bilingual EN/ES

BDC experience

Call center

Multitasking

Communication

Tools

CRM system

Job description

About the Role:

We’re hiring a full-time Appointment Coordinator to join our Service BDC (Business Development) team! This role is all about helping our guests get their vehicles scheduled for maintenance and repair in a friendly, efficient way.

You’ll speak with guests by phone, text, and online chat to book service appointments, answer questions, and follow up as needed. We’re looking for someone who’s kind, detail-oriented, and confident in both English and Spanish. If you love helping people and want to be part of a fast-paced, team-focused environment—we want to talk to you!

What You’ll Do:

• Answer incoming calls, texts, and chats from service guests
• Schedule service check-in times and reach out to guests due for maintenance
• Go over recommended services, recalls, and expected timelines
• Gather guest and vehicle info and set accurate appointments
• Confirm appointments and follow up on no-shows or delayed work
• Log all communication in our CRM system
• Assist Spanish-speaking guests with translations as needed

What We’re Looking For:

• Bilingual in English and Spanish preferred (verbal and written)
• Previous experience in a Service BDC, call center, or guest service role is a plus
• Strong multitasking and organizational skills
• Friendly, professional communicator who follows through
• Comfortable using scripts and offering appointment options clearly

Why Join Twin Falls Cars?

• Supportive and positive team atmosphere
• On-the-job training and career growth opportunities
• Competitive compensation and benefits
• Locally owned and growing—we promote from within!