Customer Service and Manufacturing Administrative Coordinator

Snelling, Llc; Grand Rapids (MI); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Snelling, Llc in Grand Rapids, MI is seeking a proactive Customer Service & Manufacturing Administrative Coordinator to support daily customer service, production planning, and administrative operations for a manufacturing environment.

The role involves handling orders, coordinating schedules, maintaining databases, and generating daily reports while collaborating with multiple departments. The position is full-time, in-office, paying $20 per hour, with typical 8:00 AM–5:00 PM hours.

Formación

• 3-5 years of experience in customer service, production planning, or administrative support, preferably within a manufacturing environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Familiarity with ERP/MRP systems, databases, and business information management systems.
• Basic understanding of accounting principles.

Responsabilidades

• Provide customer service support to internal and external customers by answering phone calls, monitoring emails, and responding to inquiries.
• Enter and process sales orders received through digital and hard-copy sources.
• Create and manage production orders while monitoring progress to ensure timely completion.
• Review customer purchase orders to verify inventory availability and meet requested delivery dates.
• Assist with production planning, purchasing, and coordinating delivery schedules.
• Support accounting functions, including accounts payable and accounts receivable transactions.
• Compile information from databases and spreadsheets to prepare daily reports.
• Prepare reports and documentation for daily production meetings and participate in discussions regarding inventory and scheduling.
• Maintain accurate customer and product information in company databases.
• Assist with additional administrative projects and duties as assigned.

Conocimientos

Customer service

Production planning

Administrative support

Communication

Organization

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

ERP/MRP systems

Databases

Descripción del empleo

Customer Service & Manufacturing Administrative Coordinator

Pay: $20.00/hr.

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Position: Full-Time, In-Office

Position Overview

We are seeking an organized, detail-oriented Customer Service & Manufacturing Administrative Coordinator to support daily customer service, production planning, and administrative operations for a manufacturing company. This position plays an important role in keeping customer orders, production schedules, inventory, and internal processes running smoothly.

The ideal candidate is a strong communicator, comfortable working with multiple departments, and able to stay organized in a fast-paced manufacturing environment.

Key Responsibilities

Provide customer service support to internal and external customers by answering phone calls, monitoring emails, and responding to inquiries.

Enter and process sales orders received through digital and hard-copy sources.

Create and manage production orders while monitoring progress to ensure timely completion.

Review customer purchase orders to verify inventory availability and meet requested delivery dates.

Assist with production planning, purchasing, and coordinating delivery schedules.

Support accounting functions, including accounts payable and accounts receivable transactions.

Compile information from databases and spreadsheets to prepare daily reports.

Prepare reports and documentation for daily production meetings and participate in discussions regarding inventory and scheduling.

Maintain accurate customer and product information in company databases.

Assist with additional administrative projects and duties as assigned.

Qualifications & Skills

3-5 years of experience in customer service, production planning, or administrative support, preferably within a manufacturing environment.

Proficiency in Microsoft Excel, Word, and Outlook.

Familiarity with ERP/MRP systems, databases, and business information management systems.

Basic understanding of accounting principles.

Strong written and verbal communication skills.

Ability to organize information, generate reports, and manage multiple priorities.

Self-motivated with the ability to take initiative and follow tasks through to completion.

Adaptable and comfortable working in a changing, fast-paced environment.

A willingness to learn, grow professionally, and contribute to continuous improvement.

If you have a background in manufacturing administration and enjoy working with customers, production teams, and multiple departments, Questions? Contact Jennifer Pant at Snelling at [e-mail]