Customer Service Order Entry Specialist

NATIONAL FLOORING EQUIPMENT, LLC; Brooklyn Park (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Business casual office within facility

Collaborative team and growth

Job summary

NATIONAL FLOORING EQUIPMENT, LLC is seeking a Customer Service & Order Entry Specialist to join our manufacturing team. You will accurately enter and process orders in our ERP/CRM, respond to inquiries about orders and pricing, and coordinate with Sales, Production, Inventory, and Shipping to ensure on-time fulfillment.

Ideal candidates have strong attention to detail, 1–3 years in similar roles, and excellent communication skills to deliver outstanding customer service in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, order entry, or related experience preferred.
• Manufacturing or order processing experience is a plus.
• Experience with ERP/CRM systems and Microsoft Office preferred.
• Strong attention to detail and accuracy.
• Excellent communication, organization, and problem-solving skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• A positive, team-oriented attitude with a commitment to outstanding customer service.

Responsibilities

• Accurately enter and process customer orders in our ERP/CRM system.
• Respond to customer inquiries regarding orders, pricing, product availability, and delivery schedules.
• Coordinate with Sales, Production, Inventory, and Shipping to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Resolve order discrepancies, customer concerns, and delivery issues professionally.
• Maintain accurate customer records, order details, and transaction documentation.
• Support the sales team and contribute to a positive customer experience.

Skills

Customer service

Order entry

ERP/CRM

Microsoft Office

Attention to detail

Communication

Multitasking

Education

High school diploma

Tools

ERP/CRM systems

Microsoft Office

Job description

3 days ago Requisition ID: 1010

Salary Range: $20.00 To $25.00 Hourly

Are you organized, customer-focused, and great at keeping things running smoothly? We’re looking for aCustomer Service & Order Entry Specialist to join our growing manufacturing team!

In this role, you’ll be a key connection between our customers, sales team, and internal departments—ensuring orders are processed accurately, questions are answered promptly, and customers receive exceptional service.

If you enjoy problem-solving, working with people, and being part of a collaborative team, we’d love to hear from you!

What You’ll Do

Accurately enter and process customer orders in our ERP/CRM system.

Respond to customer inquiries regarding orders, pricing, product availability, and delivery schedules.

Coordinate with Sales, Production, Inventory, and Shipping to ensure timely order fulfillment.

Monitor order status and proactively communicate updates to customers.

Resolve order discrepancies, customer concerns, and delivery issues professionally.

Maintain accurate customer records, order details, and transaction documentation.

Support the sales team and contribute to a positive customer experience.

What We’re Looking For

High school diploma or equivalent required.

1–3 years of customer service, order entry, or related experience preferred.

Manufacturing or order processing experience is a plus.

Experience with ERP/CRM systems and Microsoft Office preferred.

Strong attention to detail and accuracy.

Excellent communication, organization, and problem-solving skills.

Ability to multitask, prioritize, and work effectively in a fast-paced environment.

A positive, team-oriented attitude with a commitment to outstanding customer service.

What We Offer

Competitive compensation.

Business casual office environment within a manufacturing facility.

A collaborative team and opportunity to grow your skills.

Full-time, Monday–Friday schedule, 40 hours per week.