Customer Service Agents, MYR

Trego-Dugan Aviation Inc; Myrtle Beach (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Trego-Dugan Aviation Inc in Myrtle Beach, SC is seeking a Passenger Service Agent to assist customers with tickets, boarding, and special needs, while upholding FAA guidelines and safety standards.

The role requires a flexible schedule including nights, weekends, and holidays, with varying hours based on flight schedules. Strong communication and teamwork are essential; prior airline service is a plus, and on-the-job training is provided.

Qualifications

• Experience in airline passenger service preferred.
• Excellent communication and English reading/writing skills required.
• Must be legally eligible to work in the U.S. and pass background/drug screening.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-on rules, and assign seats.
• Provide information on arrival times, boarding procedures, and seating.
• Handle denied boarding, assist volunteers, and arrange hotel/meal/taxi vouchers when needed.
• Ensure FAA and airport regulations are followed and safety measures enforced.
• Assist customers with special needs and mobility support.
• Communicate effectively under time constraints and adapt to varying hours.

Skills

Customer service

Communication

English literacy

Flexibility

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

Passenger Service Agent

General Purpose Of Job

This position is responsible for providing total customer service to all individuals seeking to use customer or charter services by being attentive to their needs, promptly addressing their inquiries, and completing the required transactions as outlined below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processed customers' tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensuring FAA, Airline, and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Assisting Customers with special needs, i.e., Customers who need assistance in boarding
• Bringing Wheelchair passengers from the ticket counter to the gates and from the gates to the baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
• Must be well-groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Must be Able to attend required training

Physical Demands

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.