Airline Passenger Service Agent

Trego-Dugan Aviation Inc; Columbus (OH); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Flight Benefits

Paid Time Off

Résumé du poste

An aviation service company based in Columbus, Ohio, is hiring a Passenger Service Agent responsible for providing total customer service, handling ticket transactions, and ensuring compliance with all regulations. Ideal candidates will possess excellent communication and customer service skills, be reliable, and be available to work a flexible schedule that includes nights, weekends, and holidays. A valid driver's license and two years of customer service experience are required. Physical demands include lifting and carrying luggage up to 70 pounds.

Qualifications

• Must have a valid driver's license.
• Minimum 2 years of customer service experience.
• Must pass a 10-year background check and drug test.

Responsabilités

• Provide customer service for charter services.
• Process tickets and check baggage.
• Handle boarding procedures and customer inquiries.
• Ensure compliance with FAA and airline regulations.
• Assist customers with special needs.

Connaissances

Customer service orientation

Communication skills

Problem-solving

Ability to work under pressure

Bilingual skills (optional)

Formation

High School diploma or equivalent

Outils

Basic computer skills

Description du poste

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

• Flight Benefits
• Paid Time Off
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Available to work nights, weekends, and holidays
• Must be able to complete required training

General Purpose Of Job(s)

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties And Responsibilities

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensuring FAA, Airline, and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Assisting customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor.
• Completing sales reports.
• Excellent communication skills.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations; be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry a 70‑pound suitcase from the floor to 18 inches and carry a 70‑pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: indoors and outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum two (2) years of customer service experience or the equivalent in related training and/or experience.
• Knowledge: Possess basic computer skills with the ability to type 25 words per minute.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.

MUST be able to work a flexible schedule including nights, weekends, and holidays.