Airline Agent, Passenger Service

Trego-Dugan Aviation Inc; West Palm Beach (FL); On-site; USD 29,000 - 38,000; Full time

Job summary

Trego-Dugan Aviation Inc. is seeking a Passenger Service Agent to deliver exceptional customer service to passengers and charter clients at the airport.

You will listen to needs, handle inquiries, and complete transactions while supporting ramp, aircraft cleaning, operations and commissary duties. Role requires being people-oriented with a friendly attitude, strong communication, and ability to work varied hours including nights, weekends, and holidays.

Qualifications

• Experience in customer service environments preferred.
• Ability to communicate clearly with customers and team members.
• Demonstrated attention to detail and accuracy in tasks.

Responsibilities

• Provide total customer service to passengers and charter clients.
• Assist with ticketing, baggage checks, seating, and information provision.
• Ensure compliance with FAA, airline, and airport regulations.

Skills

Customer service

Communication

Attention to detail

Reading & writing English

Time management

Education

High School diploma or equivalent

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose Of Job (s)

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions, as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties And Responsibilities

• The ideal candidate must be people-oriented highly motivated with a positive and friendly attitude.


• Processing Customer's tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.


• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements


• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.


• Ensures FAA, Airline, and airport regulations are followed.


• Enforces safety/security measures and protects sensitive zones.


• Assists Customers with special needs, i.e., Customers who need assistance in boarding.


• Ad hoc assignments, as requested by the Lead or Supervisor


• Completing sales reports


• Excellent communication skills


• Able to read and write English; bilingual skills a plus.


• Ability to work efficiently under time constraints.


• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.


• Must be well-groomed.


• Other duties as assigned.


• Complete all required training


• Only complete tasks for which you are fully trained


• Report any safety hazard or incident immediately

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.


• Be reliable, responsible, and dependable, and fulfill obligations.


• Attention to Detail


• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.


• Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.


• Willingness to take on responsibilities and challenges.


• Be sensitive to others' needs and feelings and be helpful on the job.


• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent


• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience


• Knowledge: Possess basic computer skills with the ability to type 25 wpm


• Must be at least 18 years old.


• Must have a valid driver’s license.


• Must pass a ten (10) year background check and pre-employment drug test.


• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986


• Attend and successfully complete required training.


• Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.