Passenger Service Agents DTW PT

Trego-Dugan Aviation Inc; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trego-Dugan Aviation Inc seeks a Passenger Service Agent to join our team. You will process tickets, check baggage, monitor carry-on limits, and assign seats while providing timely information on arrivals and departures.

The role requires strong customer service skills, the ability to read and write English, and a commitment to FAA and airport regulations. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• High School diploma or equivalent is required.
• Minimum two years of customer service experience or related training/experience.
• Must have basic computer skills and be able to type 25 wpm.
• Must be at least 18 years old and have a valid driver’s license.
• Must pass a ten-year background check and pre-employment drug test.
• Must have authorization to work in the U.S.
• Must read and write English and complete required training.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, regulations, and seating arrangements.
• Handle denied boarding situations and arrange vouchers for hotels, meals, and taxis when appropriate.
• Ensure FAA, airline, and airport regulations are followed and safety measures are enforced.
• Assist customers with special needs and perform ad hoc duties as needed.
• Complete sales reports and maintain professional conduct.

Skills

Customer service

Communication

English reading/writing

Under pressure

Flexibility

Education

High School diploma or equivalent

Tools

Basic computer skills

Typing 25 wpm

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose of Job

Passenger Service Agent

Essential Duties And Responsibilities

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Processing customers tickets, checking baggage, monitoring carry‑on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists customers with special needs, i.e., customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor.
• Completing sales reports.
• Excellent communication skills.
• Able to read and write English, bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good‑natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry 70‑pound suitcase from the floor to 18 inches and carry 70‑pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience.
• Knowledge: Possess basic computer skills with the ability to type 25 wpm.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre‑employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Attend and successfully complete required training.
• Read and write English.

MUST be able to work a flexible schedule including nights, weekends and holidays.