Customer Service Agent/Reservationist

Premier Transportation Services; Texas; On-site; USD 36,000 - 60,000; Full time

Job summary

Premier Transportation Services in Dallas, Texas, is seeking a customer service oriented professional to field inbound calls and emails, booking transportation solutions that meet client needs and expectations. You will maintain pricing integrity, adhere to company protocols, and respond promptly to inquiries in a fast-paced environment.

The role emphasizes world-class service, a positive telephone demeanor, and the ability to handle high volumes while staying flexible with scheduling and

Qualifications

• Technical proficiency with computers (Microsoft) and phones.
• Strong written and verbal communication skills.
• Prior transportation, event, or hospitality sales experience is helpful.
• Schedule flexibility is valued.
• Knowledge of DFW Metroplex geography is helpful.

Responsibilities

• Field inbound calls and emails and book solutions meeting client transportation needs and expectations.
• Maintain pricing and logistical integrity to ensure win-win outcomes.
• Adhere to company protocols and methodology.
• Respond to client inquiries in a timely and professional manner.

Skills

Written communication

Verbal communication

Telephone skills

Customer service

Job description

Job Description

Position is responsible for fielding inbound calls and emails and booking solutions that meet clients transportation needs and expectations.

Job Qualifications

• Technical proficiency with computer (microsoft) and phones is a must.
• Strong written and verbal communication skills.
• Prior transportation, event, or, hospitality sales experience is helpful.
• Schedule flexibility is valued.
• Knowledge of DFW Metroplex geography is helpful.

Customer Service Attitude

• Deliver World-Class Service by cultivating and maintaining relationships with customers, colleagues, and partners.
• Maintain positive, upbeat telephone demeanor.
• Willingness to field high-volume of client inquiries.

Accountability

• Thoroughly understand company capabilities as regards, fleet, personnel, safety, and regulatory environment.
• Ensure all client requests and inquiries are responded to in a timely and professional manner.
• See the "Big Picture" by maintaining pricing and logistical integrity; ensure "win-win" outcomes.
• Adhere to company protocols and methodology..

Core Values

• Service mentality
• Responsiveness
• Professionalism
• Flexibility

Work Environment:

Office

The Premier Transportation offices are located at 4525 Production Drive in Dallas, Texas. they are secure, and a collaborative, professional environment is fostered at all times. No harassment, discrimination, or intimidation are tolerated at any time. Premier Transportation is respectful of the rights of all individuals regardless of race, creed, ethnic background, sexual orientation, gender assignment, religious beliefs, political affiliation, or social affiliation

Company Description

Premier Transportation Services is one of the largest mixed fleet luxury ground transportation companies in North Texas, based in Dallas. With a fleet of more than 70 vehicles and three National Operator of the Year awards, we deliver premier level service for corporate clients, special events, and VIP travel across Dallas Fort Worth. As part of the Hoffmann Family of Companies, we combine national stability with a personal, relationship driven culture, and we're looking for driven team members who share our passion for excellent service. www.premierofdallas.com