Customer Service Agent

United States Digital Space LLC; United States; Remote; USD 11,000 - 13,000; Full time

Benefits offered by this job

Remote role

Bonus structure

Performance-based benefits

Job summary

United States Digital Space LLC is seeking a Customer Agent to join a remote team based in Bogotá, Colombia. You will be part of a dynamic, high-EQ team delivering empathetic, clear customer support across channels.

You will troubleshoot, write concise instructions, and help customers understand our services, while collaborating with Product and Development to improve the user experience. Fluency in English and Spanish is essential, with 3+ years in support.

Qualifications

• 3+ years of customer support experience.
• Fluent in English and Spanish.
• Bachelor’s degree or equivalent.
• Experience with email, phone and live chat support, preferably in software.
• Zendesk, LiveAgent or Jira experience is a plus.

Responsibilities

• Provide clear, prompt customer support via email, live chat, and phone.
• Understand how customers use the company services and provide feedback to Product and Development teams.
• Act as an advocate for customers and report areas for improvement.
• Build a network of support with the customer support team.
• Seek solutions to customer needs and communicate trends to leadership.

Skills

Excellent communication

Fluent in English

Customer support experience

Multitasking

Problem solving

Technical instruction writing

Spanish language

Education

Bachelor’s degree or equivalent

Tools

Zendesk

LiveAgent

Jira

Job description

This is a remote position for candidates based in Bogota, Colombia.

About the company:

With a mission to financially empower the next generation, the company is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at the company and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at the company. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing the company. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.

What You'll Do:

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers

• Showcase passion and connection with the nooks and crannies product

• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call

• Build a network of support and trust with our awesome customer support team!

• Work with customers to understand how they use the company services, and provide valuable feedback to Product and Development teams

• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes

• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience

What We Look For:

• Excellent communication and interpersonal skills

• Fluent in written and spoken English

• Proven success in a fast-paced support environment

• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat

• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative

• Driven to dig into the details of a system or process to solve customer problems

• Displays a passion for what you do while upholding personal and corporate integrity

• Excitement to learn new technologies and help customers succeed

• 3+ years of customer support experience

• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software

• Fluent in written and spoken English and Spanish (a third language is a pre)

• Bachelor’s degree or an equivalent combination of education and experience

• Zendesk, LiveAgent or Jira experience is a plus

Work Conditions

• Remote, work-from-home

• Must work from Bogotá, Colombia, can't work outside of the country.

• 3-4 training weeks

• Full availability first 2 months, no vacations could be approved in this period

• Fixed shift, based in Central Standard Time

• Competitive salary, bonus structure

Compensation and Benefits

• Salary: $3.000.000 COP monthly

• Performance bonus of 15%-25% of the monthly salary

• Benefits:

• Remote role

• Additional benefits after review of the perfomance.

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.

• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things

• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.

• You earn trust - you listen attentively, speak candidly, and treat others respectfully.

• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determin