Customer Service Agent (Fully Remote)

FINN; United States; A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Rotating 7-hour shifts

Descripción de la vacante

FINN is a fintech company delivering earned wage access and money management tools. We are hiring a customer support specialist to help customers across phone, LINE, Facebook and email, resolving issues and providing follow-up assistance.

This fully remote role offers rotating 7-hour shifts and competitive hourly pay with growth opportunities, making it suitable for driven professionals seeking flexibility and impact.

Formación

• Multichannel customer support experience is a plus.

Responsabilidades

• Answer customers via phone, LINE, Facebook, and email.
• Resolve complaints, explain solutions, and follow up.
• Share recurring issues with management.

Conocimientos

Multichannel support

Descripción del empleo

• Keep customer satisfaction high at FINN.
• Work closely with the customer service team and team lead.

Key Responsibilities:

• Answer customers via phone, LINE, Facebook, and email.
• Resolve complaints, explain solutions, and follow up.
• Share recurring issues with management.

Why FINN:

• Fully remote with rotating 7-hour shifts.
• Competitive hourly pay with growth opportunities.

FINN

FINN is a fintech company building transparent products that improve financial well-being for employees, including earned wage access and money management tools. Founded in 2022, FINN is the largest early wage access provider in Southeast Asia and is expanding globally.