Customer Service Agent

FINN; United States; Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career growth

Job summary

FINN is seeking a dedicated Customer Service Agent to sustain high customer satisfaction by resolving inquiries through phone and digital channels. You will collaborate with the Customer Service team and your lead to address issues, document recurrent problems, and deliver timely follow-ups across LINE, Facebook, and Email.

The role is fully remote with a rotating shift schedule, offering 7-hour shifts and guaranteed minimum hours.

Qualifications

• 3+ years in customer service (Thai & English).
• Excellent communication and problem-solving skills.
• Reliable with strong attention to detail and analytical thinking.
• Ability to handle customer complaints and work under pressure.

Responsibilities

• Answer customers through phone and tickets via LINE / Facebook / Email daily.
• Clarify complaints, determine causes, explain best solutions, and follow up to ensure resolution.
• Provide management with recurrent issues to drive long-term fixes and prevent recurrence.
• Make follow-up calls to customers to ensure satisfaction and resolution.

Skills

Multilingual Thai & English

Strong communication skills

Customer service experience (3+ yrs)

Attention to detail

Analytical thinking

Under pressure handling

Tools

LINE

Facebook

Email

Job description

Fully remote · Full-time · Hourly pay with minimum hours guaranteed · Reports to Customer Service Team Lead

About FINN

FINN is a fintech company building simple and transparent products that improve financial well-being for employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.

Founded in 2022, FINN is the largest player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.

About The role

As our Customer Service Agent, you will be instrumental in keeping the high customer satisfaction rates at FINN. You will work closely with the rest of our customer service team, while resolving customers.

Key Responsibilities:

• Answer customers through phone and tickets from LINE / Facebook / Email on a daily basis.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again.
• Do follow-up calls to customers.

We’re looking for

A dynamic and driven individual with:

• Minimum 3 years of experience in Customer Service (Thai and English speaking)
• Has strong communication skills.
• Has high motivation and absolute reliability.
• Has a can-do attitude.Has strong attention to detail.
• Good analytical thinking skill
• Be good at handling customer complaints and have the ability to work under pressure.

Work Environtment

• Team Structure: You will primarily collaborate with the Customer Service team, your team lead and our customers.
• Work Schedule: Our Customer Service team is working on a rotational shift pattern, where all of the team members will rotate between early and later shifts.
  • 5 days per week (which fall on Monday - Sunday)
  • During 6am - 9pm Thailand time (7:00 - 14:00 and 14:00 - 21:00)

Why join FINN

• Fully remote: work from anywhere.
• Shifts that work for you: 7-hour shifts, a rota planned weeks ahead.
• Rewarding pay: Competitive salary
• Room to grow:A clear path to Senior Agent, QA/Trainer or Team Lead as we expand across markets.

#Thailand