Sales Development Representative

Fin. The highest performing Customer Agent; Chicago (IL); Hybrid; USD 96,013,000 - 119,946,000; Full time

Benefits offered by this job

Competitive salary

Equity

Medical/dental/vision insurance

Paid time off

Parental leave

401k with company match

In-office bicycle storage

Team events

Job summary

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. As a Sales Development Representative, you’ll be Fin’s first point of contact and help prospects understand the value we offer.

You’ll engage with potential customers across channels, build pipeline with Account Executives, and stay current on our product to articulate Fin’s unique benefits. This hybrid Chicago role rewards initiative, collaboration, and growth within a fast-moving team.

Qualifications

• Excellent written and verbal communication.
• Strong listening skills and the ability to take quick action on what you’ve learned.
• High level of organization and time management.
• Intellectual curiosity and problem solving.
• Collaborative and coachable.
• Highly motivated and self-driven.

Responsibilities

• Engage with potential and current customers to assess mutual fit via Fin Inbox, phone, email & LinkedIn.
• Multi-task fast-paced conversations while maintaining a positive experience for Fin’s potential customers.
• Work closely with Account Executives to build pipeline and drive deals.
• Maintain up-to-date knowledge of our product and the value we provide.
• Collaborate with cross-functional partners to continuously improve workflows.
• Participate in team development and mentoring.

Skills

Communication

Active listening

Organization

Time management

Curiosity

Collaborative

Self-motivated

Education

Bachelor's degree preferred

Tools

SFDC

Outreach

Chilipiper

LinkedIn Sales Navigator

Gong

Vidu

Google Suite

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Sales Development Representative, your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin, and moving them forward in the sales process. As Fin's first point of contact you’ll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We’re creating a world-class sales organization, and are so excited you are interested in being an integral part of that!

We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin, you join a community that believes in your future as a power-house closer! We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday.

What will I be doing?

• Engaging with potential and current customers to assess mutual fit via Fin Inbox, phone, email & Linkedin
• Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fin’s potential customers
• Working closely with Account Executives to build pipeline and drive deals
• Maintaining an up-to-date knowledge of our product and the value we can provide our customers
• Working with cross-functional partners to continuously better our workflows
• Engaging in team development and mentoring

What skills do I need?

• Excellent written and verbal communication
• Exceptional listening skills & the ability to take quick action on what you’ve learned
• Strong organization and time management
• Intellectual curiosity and problem solving
• Collaborative and coachable
• Highly motivated and self-driven

Bonus skills & attributes

• Bachelor's Degree preferred
• 0-3 years of work experience (Sales and/ SaaS experience is a +)
• Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The pay range for candidates within the Chicago is $33.51 - $41.86 per hour, along with incentive compensation ranging from approximately $21,870 - $26,123. For full-time employment, the estimated all-in annual compensation range (OTE) is $69,716 - $87,075. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law.All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.
Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.