Customer Service Agent (FT & PT)

American Airlines; Phoenix (AZ); On-site; USD 32,000 - 40,000; Full time

Job summary

American Airlines in Phoenix is seeking a Customer Service Agent to assist travelers and cargo customers, handle check-ins, and promote air travel.

The role emphasizes courteous service, adherence to regulations, and ensuring on-time dispatch and safe travel.

Responsibilities

• Interact with customers in a courteous, efficient, friendly and professional manner.
• Promote and sell air travel to the traveling public or freight forwarders.
• Provide assistance with passenger check-in and cargo acceptance.
• Interpret government rules and requirements for domestic and international travel or cargo shipments.
• Meet and dispatch aircraft within established times.
• Provide assistance to distressed passengers and customers.
• Protect company property and revenue.
• Provide for safe travel.

Job description

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth.

Responsibilities

• Interact with customers in a courteous, efficient, friendly and professional manner.
• Promote and sell air travel to the traveling public or freight forwarders.
• Provide assistance with passenger check-in and cargo acceptance.
• Interpret government rules and requirements for domestic and international travel or cargo shipments.
• Meet and dispatch aircraft within established times.
• Provide assistance to distressed passengers and customers.
• Protect company property and revenue.
• Provide for safe travel.

It's time to go places with American Airlines...

Customer Service Agent (FT & PT)