( Customer Service Agent ) Airlines Work From Home, American Airlines Customer Service Remote @[...]

American Airlines; Topeka (KS); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellbeing programs

401(k)

Job summary

American Airlines in Topeka, KS is hiring a Customer Service Agent responsible for promoting and selling air travel, assisting with passenger check-in and cargo status, and ensuring smooth flight operations. Shifted at times, the role requires safeguarding passengers and following regulatory procedures.

The position requires a high school diploma or GED, FAA background clearance for SIDA access where applicable, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• High school diploma or GED or international equivalent
• Bilingual language talents may be required in some locations
• Applicable valid driver’s license as required by local government
• Must satisfy FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be capable of obtaining airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, basic background check and/or fingerprinting to meet company and safety requirements
• Must be legally able to work in the U.S.

Responsibilities

• Promotes and sells air tours to the traveling public or freight forwarders
• Provides assistance with passenger check-in and cargo status
• Interprets government policies and requirements for domestic and international travel or cargo shipments
• Meets and dispatches aircraft within established schedules
• Provides assistance to distressed passengers and clients
• Protects company assets and revenue
• Ensures safe travel
• Uses organizational skills to perform multiple duties within a limited time
• Is self-driven and requires minimal supervision
• Responds and assists during security and emergency situations
• Follows internal/external policies and procedures
• May be required to operate jet bridges and perform air stairs to board and deplane passengers
• May be required to perform Passenger Operation control functions including air-to-ground communication as well as Tower functions
• Depending on airport location this role may work in various weather conditions
• Flight operations customer service staff shifts include irregular and/or extended hours, weekends and holidays

Education

Bachelor's Degree

Job description

Job Responsibilities

Customer Service Agent Salary: $20-30/Hour Company: American Airlines Location: Topeka, USA Educational Requirements: Bachelor's Degree

Intro

Are you ready to discover a global of opportunities, each at work and for the duration of your time without work? Be part of our American airways family, and you'll journey the arena, develop your understanding and emerge as the great version of you. As you embark on a brand new adventure, you'll tackle demanding situations with flexibility and charm, gaining knowledge of new abilities and advancing your profession even as having the time of your life. Feel free to complement each your non-public and paintings existence and hop on board!

Why you may love this job

The customer support Agent interacts with customers in a courteous, green, pleasant and professional manner.

What you may do

• Promotes and sells air tour to the traveling public or freight forwarders.
• Affords help with passenger test-in and cargo popularity.
• Interprets authorities policies and necessities for domestic and worldwide journey or cargo shipments.
• Meets and dispatches plane inside set up times.
• Gives assistance to distressed passengers and clients.
• Protects company belongings and revenue.
• Gives for secure tour.
• Possesses the bodily capability and dexterity to apply motor talents to perform various activity-associated obligations.
• Makes use of organizational talents to carry out more than one obligations within a confined term.
• Is self-influenced and calls for minimal supervision.
• Responds and assists throughout protection and emergency situations.
• Follows inner/outside policies and procedures.
• Can be required to power and perform air stairs up to numerous kinds of plane that allows you to enplane and deplane passengers.
• Can be required to perform Passenger Operation manipulate features together with air to floor conversation as well as Tower features.
• Depending on airport vicinity this position may match in numerous climate conditions.
• Because of flight operations customer service retailers work shifts that encompass irregular and/or extended hours, weekends and holidays.

All you will want for achievement

• High school diploma or GED or international equal
• Bilingual language talents required in a few places
• Applicable legitimate driving force’s license as required by using neighborhood government
• Must satisfy FAA crook history checks to qualify for unescorted get right of entry to privileges to airport protection identification show areas (SIDA), if relevant
• Have to be capable of secure suitable airport authority and/or US Customs security badges, if relevant
• Final touch of a pre-employment drug screen, complete heritage take a look at and/or fingerprinting to fulfill agency and safety requirements
• Ought to be legal to work inside the U.S.

Preferred qualifications- education & prior job revel in

• Operating knowledge of Sabre or some other Passenger provider machine
• Preceding face to face customer support revel in
• Operating in a quick pace environment

What you will get

• Travel Perks: prepared to explore the arena? You, your circle of relatives and your pals can reach 365 locations on extra than 6,800 day by day flights across our global network.
• Health benefits: On day one, you'll have get right of entry to on your health, dental, prescription and imaginative and prescient benefits to help you stay nicely. And that's simply the begin, we additionally provide virtual physician visits, bendy spending accounts and extra.
• Well being applications: We need you to be the satisfactory version of yourself - that is why our well-being packages provide you with all the proper equipment, sources and aid you want.
• 401(okay) software: available upon rent and, depending on the workgroup, organisation contributions on your 401(k) software are available after 365 days.
• Additional blessings: different first-rate benefits consist of our employee help program, pet coverage and reductions on inns, automobiles, cruises and more

Feel loose to be your self at American

From the team individuals we rent to the customers we serve, inclusion and variety are the foundation of the dynamic body of workers at American airways. Our 20+ worker business resource corporations are focused on connecting our crew participants to our customers, providers, groups and shareholders, helping group individuals reach their full capability and creating an inclusive work environment to meet and exceed the wishes of our numerous international.

Are you equipped to experience a exceptional experience of pleasure and satisfaction as you do your component to maintain the biggest airline inside the international going for walks smoothly as we care for people on lifestyles’s journey? Feel free to be your self at American.