Customer Service Agent - Framingham

Omaze

Boston (MA)

On-site

USD 28,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Landline Company is seeking a Full-Time Customer Service Agent in the Framingham/Natick area to assist with passenger check-in and boarding. You will greet customers, answer questions, and enter passenger information into reservations systems, ensuring accurate records and smooth transitions to flights.

The role requires a high school diploma, 2+ years of customer service, and ability to work a 2:30 AM start.

Qualifications

High School Diploma, GED, or equivalent education required.
Minimum of 2 years of customer service experience.
Experience with Airline Passenger Service System preferred.
Must pass pre-employment drug screen and USDOT safety-sensitive position.
Background check and TSA criminal history check required for badge access.
Valid driver’s license and reliable transportation; 2:30 AM shift.
Excellent written and verbal communication skills.
Ability to lift up to 70 lbs.

Responsibilities

Greet customers and provide information about services.
Assist customers with the boarding process.
Answer customer questions and resolve concerns.
Enter passenger information into reservations systems.
Document and update customer records based on interactions.
Load and remove customer baggage from Landline vehicles and carousels.
Develop and maintain knowledge of Landline’s products and services.
All other duties as assigned.

Skills

Rapport with customers

Prioritize multitask

Positive attitude

Excellent communication

Willingness to learn

Lift up to 70lbs

Valid driver's license

Education

High School Diploma, GED, or equivalent

Tools

Airline Passenger Service System

Job description

Full-Time Customer Service Agent

Pay Rate

$21.00 per hour

Location Information

Framingham, MA

About Us

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada.

Landline operates service between Framingham, MA and Boston Logan International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role

We’re seeking a Full-Time Customer Service Agent to join our Framingham (Natick Area) team! You will be responsible for assisting with passenger check-in and bus boarding.

Responsibilities

Greet customers and provide information about our services
Assist customers with the boarding process
Answer customer questions and resolve customer concerns
Enter passenger information into reservations systems
Document and update customer records based on interactions
Load and remove customer baggage from Landline vehicles and baggage carousels
Develop and maintain knowledge of Landline’s products and services
All other duties as assigned

Qualifications

High School Diploma, GED, or equivalent education required
Minimum of 2 years of customer service experience
Experience working with an Airline Passenger Service System is preferred
Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position)
Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
Ability to build rapport with customers
Ability to prioritize and multitask
Positive attitude, strong work ethic, and professional demeanor
Excellent written and verbal communication skills
Willingness to learn new systems and adapt to changing situations
Ability to lift up to 70lbs

Shift

This operation runs 7 days a week, including holidays. The shift for this position begins at 2:30 AM and ends shortly after lunchtime. Weekend and holiday availability is required.

Ability to Commute

Framingham, MA 01701

Learn More About This Operation

https://www.facebook.com/reel/1722791112228041
https://www.metrowestdailynews.com/picture-gallery/news/2026/05/18/new-logan-airport-remote-terminal-unveiled-in-framingham-may-18-2026/90144029007/
https://www.wsj.com/business/airlines/tsa-offsite-security-screening-be866b31?mod=business_lead_pos1
https://www.tiktok.com/t/ZP8sdDAAM/

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Benefits