Customer Service Agent - Framingham

The Landline Company; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Landline Company in Framingham, MA is seeking a Full-Time Customer Service Agent to assist with passenger check-in and bus boarding for our premium motorcoach service.

Responsibilities include greeting customers, answering questions, entering passenger details, handling baggage, and maintaining accurate records, with a 2:30 AM shift starts and strict attendance required for service between Framingham and Boston Logan.

Qualifications

• High School Diploma, GED, or equivalent education required.
• Minimum of 2 years of customer service experience.
• Experience with an Airline Passenger Service System is preferred.
• Ability to pass a pre-employment drug screen, including marijuana, and random drug/alcohol testing.
• Must pass a TSA criminal history checks and background check for airport badge access.
• Valid driver's license and reliable transportation required due to early start time.
• Willingness to learn new systems and adapt to changing situations.

Responsibilities

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Skills

Customer service

Communication

Multitasking

Rapport building

Time management

Professional demeanor

Education

High School Diploma or GED

Tools

Airline Passenger Service System

Job description

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, and Air Canada.

Landline operates service between Framingham, MA and Boston Logan International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We’re seeking a Full-Time Customer Service Agent to join our Framingham (Natick Area) team! You will be responsible for assisting with passenger check-in and bus boarding.

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Qualifications:

• High School Diploma, GED, or equivalent education required
• Minimum of 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a pre-employment drug screen, including marijuana, and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position)
• Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
• Valid driver's license and reliable personal transportation are required.Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic, and professional demeanor
• Excellent written and verbal communication skills
• Willingness to learn new systems and adapt to changing situations
• Ability to lift up to 70lbs

Shift:

This operation runs 7 days a week, including holidays. The shift for this position begins at 2:30 AM and ends shortly after lunchtime. Weekend and holiday availability is required.

Ability to Commute:

Framingham, MA 01701

Learn More About This Operation:

• https://www.facebook.com/reel/1722791112228041
• https://www.wsj.com/business/airlines/tsa-offsite-security-screening-be866b31?mod=business_lead_pos1
• https://www.tiktok.com/t/ZP8sdDAAM/

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.