Bilingual Customer Service Representative (Spanish/English) – Streator, IL

AllianceOne Inc; Streator (IL); Presencial; USD 21 352 - 24 108; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly pay + uncapped commission

Paid training

Medical, Dental, Vision Insurance

Generous Paid Time Off

401(k) after 90 days

Resumo da oferta

AllianceOne Inc in Streator, IL is hiring Bilingual Call Center / Collections Representatives to help resolve delinquent account issues. You will work directly with customers to provide repayment solutions and deliver a respectful, solution-focused experience. Competitive pay of $15.50/hour plus commission, medical and dental benefits, and career growth opportunities are included. Full-time schedule with no weekends is offered. Apply now to be part of a supportive team.

Qualificações

• Experience in call center or collections preferred.
• Strong negotiation skills and ability to multitask.
• Reliable attendance and strong work ethic.

Responsabilidades

• Work directly with customers to find realistic repayment solutions.
• Provide guidance and support to customers.
• Deliver a positive, respectful customer experience.

Conhecimentos

Customer Service Experience

Fluent in English and Spanish

Strong Communication Skills

Problem-Solving Skills

Ability to Multitask

Descrição da oferta de emprego

**Now is a great time to join AllianceOne!** As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.**Job Description:****We Are Hiring – Call Center / Collections Representatives (Bilingual, a must)** **Location:** Streator, IL (Onsite) **Schedule:** Monday–Friday, 9 AM – 6 PM (No Weekends) **Pay:** $15.50/hour + commission opportunities**¡Estamos contratando! – Representantes de Call Center / Cobranza (Bilingüe)** **Ubicación:** Streator, IL (Presencial) **Horario:** Lunes a Viernes, 9 AM – 6 PM (Sin fines de semana) **Pago:** $15.50 por hora + comisiones**Now is a great time to join AllianceOne!**As a subsidiary of **Teleperformance**, AllianceOne offers the opportunity to be part of a global leader in customer experience and contact center solutions. Join a company known for delivering exceptional customer experiences while building a stable and rewarding career.**What You’ll Do**We are currently hiring call center/collections professionals to connect with customers and help resolve delinquent account issues. In this role, you will:* Work directly with customers to find realistic repayment solutions* Provide guidance, options, and support to help customers get back on track* Deliver a positive, respectful, and solution-focused experience* Balance customer needs with business objectivesBilingual (English/Spanish) applicants will be prioritized**Lo que harás**Actualmente estamos contratando profesionales de call center/cobranza para comunicarse con clientes y ayudar a resolver cuentas vencidas. En este puesto, tú:* Trabajarás directamente con clientes para encontrar soluciones de pago realistas* Brindarás orientación, opciones y apoyo* Ofrecerás un servicio respetuoso y enfocado en soluciones* Equilibrarás las necesidades del cliente con los objetivos del negocioLos candidatos bilingües (inglés/español) tendrán prioridad**What We Offer*** Competitive hourly pay + uncapped commission* **Paid training** to set you up for success* Stable, full-time schedule (no weekends)* Career growth opportunities within a global organization**Benefits*** Medical, Dental, Vision Insurance* HSA/FSA options* Generous Paid Time Off* Optional Daily Pay* Employee Assistance Program (EAP)* 401(k) after 90 days* And more*Health benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st).***Qualifications*** Customer service experience (call center or collections preferred)* **Fluent in English and Spanish (preferred and prioritized)*** Strong communication and negotiation skills* Ability to multitask across systems while speaking with customers* Reliable attendance and strong work ethic* Problem-solving and critical thinking skills* Basic computer and typing skills* Team-oriented with the ability to work with diverse customers*Background check required*If you’re looking for **career growth, stability, and a supportive team**, AllianceOne is the place for you.#ZRPSGIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].* Please review our privacy notice available at the following* For additional information on AllianceOne visit our website atAs one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.