CUSTOMER SERVICE AGENT / DATA ENTRY

DG GLASS - Desde 2001 conectando negocios confiaveis.; Tampa (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k with match

Excellent benefits

Career growth opportunities

Free meals

Job summary

DG GLASS is seeking a high-performing Customer Service Representative to support a fast-paced, high-volume call center environment. You will handle inbound and outbound calls, process orders, and enter data across multiple systems.

The role requires accuracy, strong communication, and the ability to work across CRM and order-entry platforms, with schedules including early morning hours and weekends.

Onsite in Tampa, with benefits such as 401k match, health coverage, and opportunities for growth.

Qualifications

• Experience in high-volume call center or data processing environments.
• Proven ability to manage multiple systems and tasks simultaneously.
• Strong data entry skills with high accuracy and attention to detail.
• Ability to work in a fast-paced, metrics-driven environment.
• Excellent written and verbal communication skills.
• Open availability 5:00 AM – 12:00 AM EST.

Responsibilities

• Take emails and phone calls for guest service orders and enter orders into the system.
• Accurately process orders and updates across multiple systems.
• Navigate between CRM, order entry, and workflow systems simultaneously.
• Document interactions in real time with accuracy and compliance.
• Coordinate with internal teams to ensure timely service delivery.
• Resolve customer issues and escalate when necessary.
• Meet productivity, accuracy, and performance metrics.

Skills

Call center experience

Data processing

Multitasking

Attention to detail

Strong communication

Education

High school diploma

Tools

CRM

Order entry systems

Job description

#IND123

Customer Service Representative – Call Center (Guest Services Agent)

Location: Tampa, 33607 – This position is onsite

Pay: $20 hr.

Type: Direct hire

Schedule: Must be open to department hours Mon-Sun 5:00 AM – 12:00 AM (Midnight) EST

Schedules are assigned in 3-month periods, you will be assigned after training

Training schedule: M-F, 9:00 AM to 5:00 PM EST for (2) weeks

Target start date: October 26, 2026

Career outlook: FREE FOOD! 401k with match, excellent standard benefits and room to grow with the organization.

Position Overview

We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems.

Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment.

Key Responsibilities

• The Guest Services Reps are responsible for taking emails and Phone calls from Private plane meal orders ( ex. Taylor swift will be flying to Paris and she wants three steaks, caviar and Champagne for her flight- GSA will enter her order into the system and internal team will ensure her catering order is processed on time).
• Accurately process orders, requests, and updates across multiple systems
• Navigate between CRM, order entry, and workflow systems simultaneously
• Document all interactions in real time while maintaining accuracy and compliance
• Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
• Coordinate with internal teams to ensure timely and accurate service delivery
• Resolve customer issues and elevate when necessary
• Meet productivity, accuracy, and performance metrics

Requirements

• Experience in a high-volume call center OR high-volume data processing environment
• Proven ability to manage multiple systems and tasks simultaneously
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ability to follow structured processes and maintain compliance standards
• Open availability required (5:00 AM – 12:00 AM schedule range)
• High school diploma or equivalent
• Background check and drug screening required

Preferred Experience

• Call center experience (inbound/outbound)
• Experience with CRM, order entry, or case management systems
• Background in high-volume customer service, healthcare, or operations environments