Customer Service Agent / Data Entry

Hiregy; Tampa (FL); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with match

Benefits

Descripción de la vacante

Hiregy in Tampa, FL is hiring a Customer Service Representative to support a fast-paced guest services operation. This onsite role handles inbound/outbound calls, emails, and order processing, with time-sensitive tasks and strict accuracy across multiple systems.

The role requires high-volume call center or data processing experience, strong data entry, and excellent written and verbal communication. Training and scheduling align with department needs; target start date is October 26, 2026.

Formación

• High school diploma or equivalent required.
• Experience in high-volume call center or data processing.
• Strong data entry skills with high accuracy.
• Excellent written and verbal communication.
• Open availability 5:00 AM – 12:00 AM EST.

Responsabilidades

• Take emails and phone calls for private plane meal orders and enter them into the system.
• Accurately process orders, requests, and updates across multiple systems.
• Navigate between CRM, order entry, and workflow systems.
• Document interactions in real time with accuracy and compliance.
• Meet productivity, accuracy, and performance metrics.
• Coordinate with internal teams to ensure timely service.
• Resolve issues and escalate when necessary.

Conocimientos

High-volume environment

Multitasking

Data entry accuracy

Written & verbal communication

Structured processes

Educación

High school diploma or equivalent

Herramientas

CRM systems

Order entry systems

Case management systems

Descripción del empleo

#IND123

Customer Service Representative – Call Center (Guest Services Agent)

Location: Tampa, 33607 – This position is onsite

Pay: $20 hr.

Type: Direct hire

Schedule: Must be open to department hours Mon-Sun 5:00 AM – 12:00 AM (Midnight) EST
Schedules are assigned in 3-month periods, you will be assigned after training

Training schedule: M-F, 9:00 AM to 5:00 PM EST for (2) weeks

Target start date: October 26, 2026

Career outlook: FREE FOOD! 401k with match, excellent standard benefits and room to grow with the organization.

Position Overview

We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems.

Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment.

Key Responsibilities

• The Guest Services Reps are responsible for taking emails and Phone calls from Private plane meal orders ( ex. Taylor swift will be flying to Paris and she wants three steaks, caviar and Champagne for her flight- GSA will enter her order into the system and internal team will ensure her catering order is processed on time).
• Accurately process orders, requests, and updates across multiple systems
• Navigate between CRM, order entry, and workflow systems simultaneously
• Document all interactions in real time while maintaining accuracy and compliance
• Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
• Coordinate with internal teams to ensure timely and accurate service delivery
• Resolve customer issues and escalate when necessary
• Meet productivity, accuracy, and performance metrics

Requirements

• Experience in a high-volume call center OR high-volume data processing environment
• Proven ability to manage multiple systems and tasks simultaneously
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ability to follow structured processes and maintain compliance standards
• Open availability required (5:00 AM – 12:00 AM schedule range)
• High school diploma or equivalent
• Background check and drug screening required

Preferred Experience

• Call center experience (inbound/outbound)
• Experience with CRM, order entry, or case management systems
• Background in high-volume customer service, healthcare, or operations environments