Customer Service Agent

The Cormier Group; Port Allen (LA); Remote; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Mentorship program

Leads provided

Flexible schedule

Stock options

No cold calling

Job summary

The Cormier Group is seeking a motivated Insurance Customer Service Representative to assist policyholders by generating quotations and advising on coverage. The role emphasizes excellent communication, resolving billing issues, and recommending policy enhancements.

Candidates should have prior customer service experience, be trainable, and willing to pursue an insurance license. This commission-based position offers diverse income streams and strong mentoring support.

Qualifications

• Knowledge of Microsoft Office and CRM software.
• General understanding of insurance policies and schedules is preferred.
• Previous customer service experience required.
• Strong communication and active listening skills.
• High school diploma or GED equivalent.
• Must be willing to get an insurance license.
• Be trainable and coachable.
• Strong work ethic and drive to succeed.

Responsibilities

• Verify new customers coverage and present policyholders with proof of insurance paperwork.
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to ensure the issue is resolved.
• Maintain a record of customer interactions and follow up on their experience with our organization.
• Answer incoming call center questions about insurance policies and coverage issues, as well as consumer complaints and general inquiries.
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.

Skills

Microsoft Office

CRM software

Insurance policies

Customer service

Communication skills

Active listening

High school diploma

License eligible

Trainable

Coachable

Strong work ethic

Education

High school diploma or GED

Job description

We're looking for someone passionate about providing excellent customer service to clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills.

Responsibilities

• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Maintain a record of customer interactions and follow up on their experience with our organization
• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

Qualifications

• Must have knowledge of Microsoft Office and customer relationship management software
• A general understanding of insurance policies and schedules is preferred
• Previous customer service experience required for this position
• Display strong communication skills, active listening skills, and personal skills
• Position requires a high school diploma or GED equivalent
• Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do)
• No felonies
• Willing to get an insurance license
• Be motivated! This is a commission-based position, and you can earn it if you put in the work
• Trainable
• Coachable
• Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results
• Must be willing to work for the income you expect to make in your first year

Benefits

• We believe in having a work-life balance and freedom for you and your family!
• Own your own schedule and your own time!
• We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy
• We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited)
• We provide a health benefit plan for you and your family
• We will train, mentor, and coach you the entire way. We use one-on-one mentorship
• We have leads sent directly to your phone
• No cold calling, no door knocking, no relying on referrals only

Compensation

Compensation: $40,000 - $75,000 yearly

Compensation: $40,000-$75,000 per year