Customer Service Advisor

Dees Insurance Group; Sarasota (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A local insurance agency based in Sarasota, Florida is looking for a highly-motivated customer service representative. The ideal candidate will possess strong communication and problem-solving skills and be eager to engage with clients. Responsibilities include maintaining customer accounts, managing inquiries, and working closely with sales leads. The position offers a yearly compensation of $50,000 or more and does not require a prior license, as paid-for licensing is available. Candidates with a passion for customer service in a fast-paced environment are encouraged to apply.

Qualifications

• Experience working in a customer-oriented atmosphere.
• Professional in both appearance and attitude.
• Ability to identify common customer issues.

Responsibilities

• Maintain customer accounts and update with new information.
• Record customer interactions and follow up.
• Manage underwriting requests.

Skills

Exceptional communication

Problem-solving skills

Active listening

Interpersonal skills

Education

High school diploma or equivalent

Job description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. The candidate should have a background in service, exceptional communication, listening, and problem-solving skills, and an interest in getting into insurance. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Maintain customer accounts and update with new account information as needed
• Record customer interactions and follow up on their experience with our company
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Answer incoming calls on product and service questions and general client inquiries
• Manage underwriting requests from companies and assist clients in handling those requests
• Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow
• Communicate and work with DIG Agents to ensure clients\' policies are in good standing

Qualifications

• Experience working in a customer-oriented atmosphere
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills
• In-person position
• License is not required (paid-for licensing offered)
• Strong knowledge of handling customer service interactions
• Must possess exemplary interpersonal, communication, and timely follow-through skills
• Professional in both appearance and attitude
• Align with our Core Values

Compensation

$50,000+ yearly