Customer Service Agent

abm building services; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

abm building services is seeking a customer-focused Customer Service Advisor to be the first point of contact for customers, handling queries, orders, and issues across phone, email, and live chat.

The role emphasizes delivering accurate information, resolving problems efficiently, upselling opportunities, and collaborating with internal teams to maintain high customer satisfaction.

Qualifications

• No prior experience required.
• Full-time position.

Responsibilities

• Answer customer queries via phone, email, and live chat in a friendly and professional manner.
• Provide accurate product and service information to customers and assist with inquiries.
• Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.
• Process orders, payments, refunds, and updates to customer records in the company database.
• Assist with troubleshooting product-related issues and providing technical support.
• Upsell and cross-sell products and services to meet customer needs.
• Collaborate with internal departments to resolve customer issues promptly.
• Monitor and report on customer feedback to improve service quality.

Skills

Customer service

Communication

Problem solving

Upselling

Job description

We are looking for a dedicated and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, assisting with queries, resolving complaints, and providing information about our products and services. Your role is key in ensuring customer satisfaction and contributing to the overall success of our company..

Key Responsibilities

• Answer customer queries via phone, email, and live chat in a friendly and professional manner..
• Provide accurate product and service information to customers and assist with inquiries..
• Handle customer complaints efficiently, escalating issues to the relevant departments when necessary..
• Process orders, payments, refunds, and updates to customer records in the company database..
• Assist with troubleshooting product-related issues and providing technical support..
• Upsell and cross-sell products and services to meet customer needs..
• Collaborate with internal departments to resolve customer issues promptly..
• Monitor and report on customer feedback to improve service quality.

Experience: Not required
Employment: Full-time
Salary: $23 – $28.5 hourly

About abm building services:

Premier Building Services