Customer Support Assistant

BeloForm Craft; Houston (TX); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off

Career development

Collaborative team environment

Job summary

BeloForm Craft is seeking a Customer Support Assistant in Houston, TX. The role focuses on addressing inquiries, resolving issues, and maintaining a professional, friendly demeanor to strengthen our brand.

You will respond to customer inquiries via email and phone, provide accurate service information, and collaborate across departments to ensure smooth experiences. A high school diploma is required, with potential for growth and training.

Qualifications

• Must have proven experience in customer support or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM systems and basic computer skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; Bachelor’s degree preferred.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information about our services and policies.
• Handle complaints and resolve issues in a timely, professional manner.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other departments to ensure smooth customer experiences.
• Assist in preparing reports and customer feedback summaries.

Skills

Customer support

Communication

Problem solving

CRM proficiency

Attention to detail

Teamwork

Independent work

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

Job Description

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively and remain organized will ensure customer satisfaction and strengthen our brand.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information about our services and policies.
• Handle complaints and resolve issues in a timely, professional manner.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other departments to ensure smooth customer experiences.
• Assist in preparing reports and customer feedback summaries.

Skills and Qualifications

• Proven experience in customer support or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM systems and basic computer skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent (Bachelor’s degree preferred).

Additional Information

Benefits

• Competitive salary of $38,000 - $44,000 per year.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.