Customer Service Representative

Power Train Components, Inc.; Bryan, Northern (OH, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Power Train Components, Inc. in Bryan, OH is seeking a Customer Service Representative to join our growing team. You will be a main point of contact for clients, handling inquiries by phone or email and delivering accurate information about products.

The role emphasizes timely issue resolution, data entry accuracy, and collaboration with teammates to improve service delivery. Candidates with experience in customer service and proficiency in Microsoft Office are encouraged to apply.

Qualifications

• Previous customer service experience preferred.
• Strong data entry skills with attention to detail.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Respond promptly to customer inquiries via phone or email
• Provide accurate information regarding products to clients
• Analyze customer issues and provide effective solutions in a timely manner
• Maintain detailed records of customer interactions through data entry
• Collaborate with team members to improve service delivery and client satisfaction
• Assist in the development of customer service protocols and best practices
• Handle complaints with empathy and professionalism, ensuring customer retention
• Stay informed about product updates and company policies to provide accurate assistance

Skills

Customer service experience

Data entry

Microsoft Office

Tools

MS Office Suite

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. In this role, you will be one of the main points of contact for our clients, providing exceptional service and support. Your ability to communicate effectively, analyze customer needs, and resolve issues will be crucial in ensuring a positive experience for our customers. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Respond promptly to customer inquiries via phone or email
• Provide accurate information regarding products to clients
• Analyze customer issues and provide effective solutions in a timely manner
• Maintain detailed records of customer interactions through data entry
• Collaborate with team members to improve service delivery and client satisfaction
• Assist in the development of customer service protocols and best practices
• Handle complaints with empathy and professionalism, ensuring customer retention
• Stay informed about product updates and company policies to provide accurate assistance

Qualifications

• Proven experience in customer service environment is preferred
• Proficient in data entry with excellent skills in Microsoft Office (Excel, Word, Outlook)
• Ability to analyze situations and provide effective solutions quickly