Customer Service Assistant

Tag360; Austin (TX); On-site; USD 39,000 - 49,000; Full time

Job summary

Tag360 is looking for a Customer Service Assistant in Austin, Texas. This role involves onboarding new client accounts and conducting outreach to maintain positive client relationships.

The ideal candidate has a Bachelor's or Associate degree, excellent problem-solving abilities, and strong communication skills. Join our team to enhance client experiences and support their needs.

Qualifications

• Bachelor's or Associate degree preferred.
• Self‑motivated and eager to learn.
• Excellent written and verbal communication skills.

Responsibilities

• Onboard new client accounts and collect required documentation.
• Conduct outreach to maintain strong relationships with clients.
• Greet clients in a professional and friendly manner.

Skills

Problem-solving skills

Excellent communication skills

Self-motivated

Education

Bachelor's or Associate degree

Job description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities

Onboard new client accounts, which includes the collection of required documentation and client information.

Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

Greet and service clients in a professional and friendly manner while developing positive client relationships.

Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

Collaborate with the sales, design, procurement, and construction teams to improve workflows.

Qualifications

Bachelor's or Associate degree preferred.

Self‑motivated, always curious, and consistently eager to learn.

Proven problem‑solving skills.

Excellent written and verbal communication skills.

Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

Can take ownership of challenging scenarios and bring them to resolution.

Have a clear, professional, and informative communication style.

Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

Additional Information

All your information will be kept confidential according to EEO guidelines.