Customer Service Agent

Automation Personnel Services, Inc.; Montgomery (AL); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

401(k) retirement plan

Medical, dental, vision, short-termdis

Life insurance

5 paid Vacation Days after 1 year of连续

6 paid Holidays after 1500 continuous 

Descripción de la vacante

Automation Personnel Services is seeking a Customer Service Agent in Montgomery, AL to handle inbound and outbound calls, assist customers, and resolve issues. The role includes data entry, order processing, and providing product information.

The position is full-time/temporary-perm with weekly pay and benefits. Strong communication and computer skills are required, along with prior call center experience and the ability to lift up to 25lbs. Training and background checks apply.

Formación

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Customer service/call center experience is required.
• Attention to detail and familiarity with industrial equipment.

Responsabilidades

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Taking food orders, status updates and processing payments via third – party company.
• Providing customers with the organization’s service and product information.
• Processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Conocimientos

Customer service

Communication skills

Multitasking

Computer skills

Public interaction

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Customer Service Agent

Automation Personnel Services is looking for experienced and reliable Customer Service Agents for a local company based in Montgomery, AL.

In this role, you will handle inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

Pay Rate

$12.00 per hour

Schedule and Hours

Monday through Sunday Availability, 6:00 am – 6:00 pm

Available schedules

• 6 00 am to 3 00 pm
• 9 00 am to 6 00 pm

Customer Service Agent Duties and Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Taking food orders, status updates and processing payments via third – party company.
• Providing customers with the organization’s service and product information.
• Processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Customer Service Agent Qualifications and Requirements

• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Customer service/call center experience is required.
• Attention to detail and familiarity with industrial equipment.
• High school diploma or equivalent.
• Must be able to lift to 25lbs. (Lifting Assessment to be given in office)
• Drug screen and background check require d.

Job Type

Full-time, Temp- Perm

Benefits

• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year

Bonus Opportunity!

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.

Our goal is finding you the right job!

Equal Opportunity Employer

APS Montgomery

Automation Personnel Services Montgomery Branch

6983 Halcyon Park Drive

Montgomery, AL 36117