Customer Service Agent

Jaco Rehab; Mililani Town (HI); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k

Professional development opportunities

Corporate discount plans

Employee Assistance Program (EAP)

Family-friendly environment

Investment in your success

Job summary

JACO Rehab is seeking a friendly Customer Service Agent to be the first point of contact for patients at our Hawaii clinic. The role focuses on providing outstanding service, managing scheduling, data entry, and insurance verification in a patient-centered environment.

The position begins with in-person training and transitions to a hybrid work model after successful training. Candidates residing in Hawaii with reliable internet and strong organizational skills are encouraged to apply.

Qualifications

• High school graduate or equivalent.
• Experience in customer service, medical front office, administrative support, or virtual assistance.
• Excellent telephone skills.
• Proficient in Word and Excel.
• Available and flexible with hours.
• Close attention to detail.
• Time management and organization.
• Team player attitude and energetic with a focus on excellent customer service.
• Reliable internet connection and a quiet, professional home workspace.

Responsibilities

• Greet patients virtually and provide outstanding customer service.
• Answer phones.
• Electronic scheduling.
• Data entry.
• Verify current personal and financial information.
• Maintain patient charts and electronic medical records.
• Verify insurance benefits.
• Charge tickets.
• Collect, post, and deposit patient payments.
• Fax, file, and perform any other duties as assigned.

Skills

Excellent telephone skills

Proficient in Word and Excel

Time management

Organizational skills

Team player

Reliable internet connection

Education

High school diploma or equivalent

Tools

Medical software

Job description

Company Description

At JACO Rehab, our mission is to empower our patients by providing individualized, innovative, and intelligent care! We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy and exercise. We first opened our doors in 1998, and have since grown to four locations: Honolulu, Waikele, Mililani, and Kapolei. Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes.

We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our physical therapy clinic. This role is the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.

This position begins as an in-person training role with a transition to a hybrid model upon successful completion of training. Applicants must currently reside in Hawaii.

Job Description

Job Duties

• Greet patients virtually while providing outstanding customer service
• Answer phones
• Electronic Scheduling
• Data Entry
• Verify current personal and financial information
• Maintain patient charts and electronic medical records
• Verify insurance benefits
• Charge tickets
• Collecting, posting, and depositing patient payments
• Faxing, filing, and performing any other duties as assigned

Qualifications

• High school graduate or equivalent
• Previous experience in customer service, medical front office, administrative support, or virtual assistance
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Available and flexible with your hours
• Close attention to detail
• Time Management and Organizational skills
• Team player attitude and energetic with a focus on excellent customer service
• Reliable internet connection and a quiet, professional home workspace

Additional Information

Compensation: $20 -23 hourly, depending on experience level

• 401k
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Investment from a company that wants you to succeed and thrive