Customer Service Agent

George Mason University; Manassas (VA); On-site; USD 17,047 - 24,280; Part time

Job summary

George Mason University’s Freedom Aquatic & Fitness Center seeks a Customer Service Agent to greet members, process registrations and schedule classes. You will manage check-ins, membership questions, and front-desk operations with a focus on accuracy and guest satisfaction.

Training in Fusion and certification in CPR/First Aid within 90 days is preferred. This on-site role requires reliability and availability across early mornings and daytime shifts.

Qualifications

• Experience in customer service, cash handling and using computer or database systems.
• Strong verbal and listening skills for a diverse community.
• Ability to multitask, be tactful and courteous in a busy front-desk setting.
• CPR and First Aid certification or the ability to obtain within 90 days.

Responsibilities

• Greet and check-in members at the front desk.
• Explain and process membership and program registrations.
• Schedule classes, swim-lane reservations, and on-site childcare.
• Coordinate with other departments to direct members efficiently.

Skills

Customer service

Cash handling

Computer/database experience

Verbal skills

Multitasking

Cross-cultural communication

CPR/First Aid

Tools

Fusion

Job description

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Available Shift Schedule (Days/Times). Please be explicit about which option(s) (1 or 2) interest(s) you:

• Option 1: (most urgent) Early weekday morning shifts (4:45am-10am) on Mondays and Tuesdays, and filling in on Wednesdays, Thursdays and Fridays when and if needed,
• Option 2: Daytime weekday shifts (typically 10am-4pm on various days).

Please be explicit about which option(s) (1 or 2) interest(s) you.

Versatility and unparallelled reliability is key for the successful candidate â especially for Option 1. Occasionally, but rarely, shift schedules may include some weekday daytime shifts; or weekday evening shifts; and/or weekend shifts.

Location: Manassas, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary:$15/hour, commensurate with experience

Criminal Background Check: Yes

About the Department

The Freedom Aquatic & Fitness Center opened in September, 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William County of George Mason University, the 110,000 square foot facility features a 50-meter competition pool, leisure pool, whirlpool, locker facilities and family locker rooms, gymnasium with two practice courts, cardiovascular and strength training equipment, group fitness, mind/body and spin studios, three racquetball/activity courts, community room and classroom, and outdoor field and sand volleyball court.

About the Position

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center’s Customer Service Department – more commonly called the front desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.

Responsibilities

Customer Service Agents are expected to:

• Greet and check-in members;
• Be knowledgeable of and proficient in explaining and processing membership and program registration requests;
• Schedule classes and swim-lane reservations, along with on-site childcare scheduling/check-in; and
• Be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.

Required Qualifications

• Previous customer service, cash-handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
• Must possess or be able to obtainÂCPRÂand First Aid certifications within 90 days of hire.

Preferred Qualifications

• Previous sales experience.

Posting Open Date: July 30,2026

Posting Close Date: September 11, 2026

Open Until Filled: No