Customer Service Shift Supervisor

George Mason University; Manassas (VA); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

George Mason University in Manassas, VA is seeking a Customer Service Shift Supervisor to oversee front desk operations during assigned shifts. This part-time, hourly role emphasizes leadership, reliability, and delivering outstanding member service.

You'll review emails, reconcile registers, ensure safety, and guide staff through procedures. Shifts include early mornings or weekend coverage; on-site work required, background checks applied.

Qualifications

• High School diploma or equivalent.
• Proven leadership and reliability.
• Extensive customer service experience in service industries.
• Ability to learn membership options and program offerings.

Responsabilités

• Review and answer emails from members via the registration account.
• Reconcile and close register business at the end of shifts.
• Maintain the safety of our members and other employees; and
• Assure all staff follow procedures related to emergency and security matters.

Connaissances

Leadership

Reliability

Customer service

Membership knowledge

Formation

High School diploma or equivalent

Description du poste

Customer Service Shift Supervisor

Job ID: 10004736

Location: Manassas, VA

Job Type: Part-Time / Hourly Wage

Opening on: Nov 4 2026

Closing at: Dec 4 2026 - 23:55 EST

Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Work Schedule: Varies

Typical Available Shifts (days/hours)

• Option 1: Early morning weekday shift (Monday-Friday, 4:45am-10:00am)
• Option 2: Weekend shifts (Saturdays 8:00am-1:30pm, or 1:30-8:00pm and Sundays 8:00am-1:00pm, or 1:00-6:00pm)

Please be explicit about which option(s), 1 or 2 interest you

Versatility and unparalleled reliability is key for the successful candidate, especially for Option 1. Occasionally, however rarely, shifts may include some weekday daytime shifts, or weekday evening shifts, and/or weekend shifts.

Location: Manassas, VA

Workplace Type: On Site Required

Hourly Rate: Up to $17.00/hour; commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom; and outdoor field and sand volleyball court.

About the Position:

Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Responsibilities:

• Review and answer emails from members via the registration account;
• Reconcile and close register business at the end of shifts;
• Maintain the safety of our members and other employees; and
• Assure all staff follow procedures related to emergency and security matters.

Required Qualifications:

• High School diploma or equivalent;
• Proven leadership skills;
• Unquestionable reliability;
• Extensive customer service background in service industries, preferably in the fitness and/or hospitality field; and
• Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects.

Preferred Qualifications:

• Demonstrated and proven supervisory and organizational skills to ensure effective and appropriate communication of large amounts of information in a very busy work environment.

Posting Open Date:

November 4, 2026

Posting Close Date:

December 4, 2026