Vehicle Operations Customer Service

Dexian; Bordentown (NJ); Hybrid; USD 23,419 - 26,146; Full time

Job summary

A leading staffing and technology solutions company is seeking an Automotive Customer Service Agent in Bordentown, NJ. This role involves managing vehicle transportation and requires strong customer service skills, attention to detail, and proficiency in MS Office applications. The position offers a hybrid work model, requiring one day of remote work weekly. Ideal candidates will have experience in administrative roles within automotive contexts. The pay range is $17.00 to $18.98 hourly.

Qualifications

• 1-3 years administrative experience, preferably in the automotive industry.
• Working knowledge of MS Office applications.
• Ability to work independently in a matrix environment.
• Excellent verbal and written communication skills.
• Attention to detail for precise data entry.

Responsibilities

• Facilitate transportation of customer vehicles.
• Verify vehicle status with pickup sites through calls.
• Manage email boxes for multiple locations.
• Process orders and manage escalated duties.
• Create reports on performance metrics.

Skills

Customer service skills

Data entry accuracy

Multi-tasking

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Tools

MS Excel

MS Outlook

MS Word

Job description

Job Title: Automotive Customer Service Agent

Duration: 06 months plus possible extension

Location: Bordentown, NJ 08505

Pay Rate: $17.00 - $18.98 hourly on W2

Shift : 8 to 5 PM

Position Summary

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.
Hybrid - ability to work remotely one day per week.

Job Requirements

Key Responsibilities

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including MS Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred

• Some college education
• 1+ years' experience in transportation field or automotive auction house
• 1+ years' experience in sales or call center

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.